Qatar AirWay – has Vacancy Position

Qatar Airways have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Sales Operations Coordinator based in Addis Ababa, Ethiopia. In this role, you will be responsible for the execution of daily sales operations tasks for the assigned region, adhering closely to established processes and policy guidelines.

Qatar Airways External Vacancy Announcement

Job Position – Sales Operation Coordinator

Required Qualification and Experience

To be successful in this role you will need:

High School Qualification or Equivalent with Minimum 3 years of job-related experience
Experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, and business analysis.
Fluency in English(written and spoken)
PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
Excellent relationship-building and communication skills.
Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and the travel industry in general
Problem-solving skills, efficiency-oriented mindset
Strong mentoring and coaching skills.
Ability to foster teamwork among team members.

Specific accountabilities include:

Adhere closely to Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment with QR’s global sales operations principles.
Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
Deliver customer-friendly, value-added communications to external trade partners on QR-related matters such as campaigns, policy changes, and fare revisions.
Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, and outstanding issues.
Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.
Perform other department duties related to his/her position as directed by the Head of the Department.
Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
Process Refunds.
Raise Commercial Tool Kit requests in the galaxy for the sales force.
Maintenance of Galaxy and Trade portal platforms.
Communicate with customers or QR Account Managers for documentation completion.
Produce reports for relevant markets and share monthly performance reports.
Keep customer profiles updated in Galaxy.
Upload PLB and corporate contracts in Galaxy.

Deadline: August 6, 2023

How to Apply

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