Huawei Technologies Ethiopia PLC

Huawei Technologies Ethiopia PLC External Vacancy Announcement

Job Position 1 – Regional supervisor

Required Qualification and Experience

Education:  Electric and Power Engineering Bachelor Degree.
Major in Electric science, electronic, communication or relative areas.
Experience: More than 5 years of working experience at telecom networking, with experience in handling Passive and Infrastructure elements of telecom network , with strong  leader and Managerial capability.
Prefer to be Familiar with Huawei Managing service Process
Language Skill: English, Amharic

Job description

Handling Daily operation with customer and subcontractor .
Owner of area’s KPIs/SLA, Security, OSP, Refuelling, Preventive& Corrective Maintenance, of Active and passive Elements
Responsible to Ensure site’s( Access/osp/DC) Visit ( PM, CM & Planned activities) are done according the plan.
Responsible to Monitoring, follow up, and manage Regional Subcontractor’s maintenance team output per each team,
Responsible to ensure Subcontractor fully equipped and qualified.
Responsible to Achieve SLA/KPIs/MTTR of All WOs including Trouble tickets, and ensure its quality level meet Huawei standard.
Subcontractor’s team.

Job Position 2 – IT support

Required Qualification and Experience
Educational Bsc in Computer Engineering or Computer Science
Language Skill: Amharic and English is mandatory
Skills or Certificate Requirements: HCNA, HCNP,A+ or Related

Job Description

Have a customer service and technical support to end-users for hardware and software.
Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.
Daily health check of network, meeting devices, printers and other office machines.
Provide guidance and troubleshoot problems that is faced by end-users as per the SLA with 24/7 Availability.
Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution.
Train users on cyber security, information security, new devices and technologies.
Install software on new or existing devices, in accordance with standard procedures.
Assist in the set-up of new equipment and devices.
Involve in a meeting support either out side of the office or inside the office.
Place of Work: Addis Ababa

Deadline : August 10, 2023

Click Here To Apply

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