Dashen Bank – new Jobs Vacancy August 2023

Dashen Bank invites interested and qualified applicants for the following vacant job positions.

Dashen Bank is one of the most renowned leading financial giants in the industry. Dashen Bank has received several accolades for its operation and financial achievements. Dashen is also known for introducing breakthrough technologies to the financial industry.

Position 1: District Relationship Officer Conventional/IFB

Qualification: Bachelor Degree in business administration, banking, finance, management or related fields.  – Trainings and courses in banking operations (domestic, credit and international banking operations).

Experience: At least five (5) years successful experience in banking or customer contact role

The District Relationship Officer will be responsible for achieving business growth for Retail & MSME/IFB Banking by providing quality relationship management to new and existing customers in assigned district. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities.

Required Competencies   

  • Business development skills to effectively segment the target market, gather market intelligence and
  • identify opportunities for the Bank to sell its products
  • Commercial awareness to understand and apply commercial and financial principles to business thinking.
  • Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.
  • Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.
  • Knowledge of Retail and MSME Banking products.
  • Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

Place of WorkFor Branches Under West Hararge Area

Position 2: Pool Senior Customer Service Officer Cash I

Qualification: Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Work Experience: At least four (4) years of banking experience

The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch

Required Competencies   

  • Understands the basic mechanisms of general financial products and services.
  • Good knowledge of Bank’s accounting and procedures.
  • Ability to respond to basic client enquiries and instructions and the capability of advising and
  • resolving most issues and requests.
  • Excellent command of Microsoft Excel and good command of Microsoft Visio.

Place of WorkFor Branches Under Dire Dawa District Office

Position 3: Customer Service Manager Grade I

Qualification: – Bachelor degree in a business related field e.g. Accounting, Management, Economics, Business Administration

Work Experience: – Minimum of Six (6) years banking experience

The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth

Required Competencies   

  • Understands the basic mechanisms of general financial products and services.
  • Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
  • Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
  • Project management skills

Place of Work: For Dashen Bank Aweday Branch And Dashen Bank Dawe Branch And Pool Customer Service Manager Grade I For Branches Under Dire Dawa District Office

Position 4: Branch Manager Grade I

Qualification: Bachelor degree in a business related field e.g. Accounting, Management, Economics, Business Administration

Work Experience:– Minimum of seven (7) years relevant experience out of which One (1) year in supervisory post.

The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. S/he will ensure that operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff. S/he will also coordinate the sales/business development efforts of the branch.

The Branch manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan and activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.

Required Competencies: 

  • Understand the basic mechanisms of general financial products and services.
  • Knowledge and experience in modern service delivery practices in medium to large banks to provide
  • Guidance on quality improvements and operational changes.
  • Good knowledge and effective application of all relevant banking policies, processes, procedures and
  • Guidelines to consistently achieve required compliance standards or benchmarks.
  • Ability to respond to basic client enquiries and instructions and the capability of advising and
  • Resolving most issues and requests.
  • Good command of Microsoft Office package.
  • Good command of Core Banking System and other in house software’s
  • Project management skills

Place of WorkFor Dashen Bank Aweday Branch, Dashen Bank Ansarifb Branch, Dashen Bank Bukhari IFB Branch And Pool Branch Manager Grade I For Branches Under Dire Dawa District Office

Deadline: August 30, 2023

How to Apply:

Interested and qualified applicants fulfilling the above requirements are invited to apply submit in person their application letter, curriculum vitae and copies of non-returnable supporting credentials along with the original documents for verification to Dire Dawa District Office found in Dire Dawa City, or via postal address P.O. Box No. 1391 Dashen Bank Dire Dawa District Office, Dire Dawa City until August 30, 2023

NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

Female applicants are highly encouraged to apply.

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